Xeno Comics Return and Refund Policy

Effective September 3, 2026

Returns

We offer a 30-day return period. You have 30 calendar days after receiving an online order, or 30 calendar days after an in-store purchase, to request a return.

To be eligible, merchandise must be in the same condition in which it was received: unworn or unused, with tags attached, and with all original packaging, inserts, accessories, seals, and protective materials intact. The merchandise and its packaging must be in re-sellable condition. A receipt, order confirmation, gift receipt, or other proof of purchase is required.

To request a return, contact contact@xenocomics.com before sending or bringing back the merchandise. Approved mailed returns should be sent to: Xeno Comics, PO Box 15670, Rio Rancho, NM 87174. Merchandise sent without first requesting a return may not be accepted.

This policy applies to eligible purchases made through xenocomics.com and at the Xeno Comics retail store, subject to the exclusions below.

Return Shipping and Related Charges

Customers are responsible for return shipping costs for standard returns. If merchandise arrived damaged, defective, or incorrect, Xeno Comics will provide a return shipping label or another appropriate resolution. Original shipping charges are nonrefundable unless the return resulted from our error or a shipping-related issue.

Use a trackable shipping service and package the return securely. Xeno Comics is not responsible for return shipments lost or damaged before they reach us.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly. If merchandise is damaged, defective, or incorrect, contact us as soon as possible—preferably within 48 hours of delivery—so we can evaluate the issue and make it right. Include your order number and photographs of the merchandise, its packaging, and the shipping container. Keep all packaging until our review is complete. This request does not limit any rights you may have under applicable law.

Collectible Condition

Packaging is considered part of collectible merchandise. Returned collectibles must include all original packaging, inserts, accessories, seals, tags, and protective materials and must be in re-sellable condition. Minor variations from the manufacturing or distribution process may not qualify as defects. Contact us if condition is important to your purchase.

Exceptions and Final-Sale Merchandise

Because comics and certain collectible products are condition-sensitive and may be limited in availability, the following merchandise is final sale and cannot be returned or exchanged:

• Single-issue comics, trade paperbacks, and graphic novels

• Custom, special-order, and specifically sourced preorder merchandise

• Opened records, CDs, cassettes, and other sealed media

• Gift cards

• Clearance merchandise and other products marked “Final Sale” before purchase

• Any merchandise that has been opened, used, worn, altered, damaged after delivery, or removed from original sealed packaging

Factory-sealed media and other otherwise eligible merchandise may be returned if all return requirements are met. Final-sale restrictions do not apply when merchandise arrives damaged, defective, or incorrect.

Exchanges

The fastest way to obtain a different item is to return the eligible merchandise you have and, after the return is accepted, make a separate purchase for the replacement. Limited or sold-out merchandise cannot be guaranteed.

Refunds

We will notify you after we receive and inspect your return and will tell you whether the refund is approved. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact contact@xenocomics.com. Refunds for gifts may be issued to the original payment method unless otherwise required by law or expressly approved by Xeno Comics.

Preorders and Cancellations

Preorder deposits, cancellation deadlines, and abandoned-item rules are governed by the preorder or subscription terms shown when the order is placed. If those terms conflict with this policy for a preorder, the preorder terms control to the extent of that conflict. This does not affect remedies for merchandise that arrives damaged, defective, or incorrect.

Questions

For questions about a return, refund, or the eligibility of a particular product, contact us at contact@xenocomics.com before sending the merchandise.

Xeno Comics · PO Box 15670, Rio Rancho, NM 87174 · contact@xenocomics.com